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General FAQs
What is Counslr?
What type of care does Counslr offer?
Who are the counselors?
What is the difference between "support" and "counseling"?
My school/employer told me they offer Counslr. How do I get started?
What if Counslr isn't offered at my school or place of work?
Why would I not be able to hold a session with a counselor if I have access to the Counslr app through my school/employer?
How do I find out if my organization currently partners with Counslr?
How do I start a session?
How much does a session cost me?
Why do you ask for my location?
How do I know my information is private and secure?
Why am I having trouble verifying my age in the Counslr app and what should I do to fix it?
What is the minimum age to use the Counslr platform?
What's an emergency situation? When would my information be shared with a third party?
Will my school/employer/parents find out if I use Counslr?
What data do you share with my school/employer?
Can I pick a specific counselor to meet with?